Prior to 1950, water utilities around the country commonly used lead service lines and components to connect water mains to the services lines for homes. In the 1980s, the SFPUC removed all known lead utility service lines. If any are still found, they will be quickly removed. However, there are galvanized utility service lines that use flexible lead components to connect to the water main. These flexible lead components, commonly called goosenecks, pigtails, or whips, are approximately 3 feet in length and may contribute low levels of lead to drinking water. Under Senate Bills 1398 and 427

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To meet new requirements from the United States Environmental Protection Agency (EPA), the SFPUC has been checking customer-owned water service lines in San Francisco to ensure they are not made of lead. The customer-owned water service line is the portion of the water service line that connects the meter box to the plumbing inside the customer’s home or business. The SFPUC owns the utility service line on the other side of the meter box, which connects to the water main (utility-owned). The SFPUC recently sent out letters to customers with galvanized or unknown water service line material. If

Español | 中文 | Filipino | Tiếng Việt | عربي | Pусский | Samoano Delayed Bills A technical problem led to a number of customers not receiving a water and sewer bill for some months. The problem arose with certain transponders on water meters. The water meters were accurately reading water usage, but the transponders were not sending that data electronically to our billing system. This resulted in some customers not receiving a bill for a period of time, even though they were still receiving water and sewer service. We apologize to these customers for any difficulty this may have caused. We’re