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Save Up to 40% on Your Water Bill

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If you have a low income and you pay a SFPUC water and sewer bill, you may be eligible to receive a discount of 25% or 40% on your bill! 

Customers enrolled in the Customer Assistance Program (CAP) are also exempt from water service shut offs and property liens for utility debt for one year after admission into the program. 

 

Eligibility Requirements

  1. You have only one water and sewer service account with the SFPUC.  
  2. Your water and sewer bill is in your name. 
  3. You are a full-time resident at the address where the discount will be received. 
  4. You are not claimed as a dependent on another person’s tax return.
  5. You have a residential single-family account which is individually metered. Examples of accounts that are not eligible for CAP include fire service, residential multiple, irrigation, commercial, and wholesale accounts.
  6. Your total combined household gross income does not exceed the CAP Income Guidelines below.

Your household’s total combined income should be less than or equal to the amount shown in the table below:

Household Size Annual Household Income (40% discount) Annual Household Income (25% discount)
1 Person $31,450 $52,450
2 Person $35,950 $59,950
3 Person $40,450 $67,450
4 Person $44,950 $74,950
2024 San Francisco Area Median Income, San Francisco Mayor’s Office of Housing and Community Development

Find your Area Median Income (AMI) level San Francisco (sf.gov)

 

Select one of the following options to learn how to apply

Option 1: Mail your application with income verification, or
Option 2: Mail your application and authorization SFPUC to verify your income with HSA, or
Option 3: Attend one of the in-person workshops (April dates), or 
Option 4: Apply in person at the Customer Service Counter.

Option 1: Mail your application with income verification

Download a Customer Assistance Program application (eight languages available). Print out and mail a completed application with income verification.

To request a printed paper application be mailed to you or if you need assistance, call (415) 551-3000, Monday to Friday, 9am to 4:00pm (except holidays). 

For income verification, please submit one of the following with your application:

  • 2 consecutive paycheck stubs, or
  • 2 consecutive copies of Social Security checks, or
  • 2 consecutive copies of SSI checks, or
  • W-2 forms, or
  • Social Security Benefit Verification Letter, or
  • Unemployment benefits statement

If you don't have access to any of these documents, call (415) 551-3000 to discuss your options. 

Option 2: Mail your application and authorization SFPUC to verify your income with HSA

Print out and mail an application. To request a printed paper application be mailed to you or if you need assistance, call (415) 551-3000, Monday to Friday, 9am to 4:30pm (except holidays). 

Applicants receiving public assistance from San Francisco Human Services Agency (SFHSA) may authorize us to verify their income with HSA by printing out and mailing in an application. 

Option 3: Attend one of the in-person workshops (April dates)

Stay tuned for the flyer and list of dates.

 

Option 4: Apply in person at the Customer Service Counter

Apply in person. The SFPUC Customer Service Counter is located at 525 Golden Gate Avenue, San Francisco, 1st Floor.

You may bring a completed application, or ask for an application to fill out when you arrive. Please bring income verification and have your account number with you. Alternately, applicants receiving public assistance from San Francisco Human Services Agency (SFHSA) may authorize us to verify their income with HSA on their application without additional supporting documents.

For income verification, please submit one of the following with your application:

  • 2 consecutive paycheck stubs, or
  • 2 consecutive copies of Social Security checks, or
  • 2 consecutive copies of SSI checks, or
  • W-2 forms, or
  • Social Security Benefit Verification Letter, or
  • Unemployment benefits statement

If you don't have access to any of these documents, call (415) 551-3000 to discuss your options.

    Customer Assistance Program (CAP) Applications

    Arabic Application Russian Application
    Chinese Application Spanish Application
    English Application Spanish Application
    Filipino Application Vietnamese Application

    Appeals

    The SFPUC may confirm eligibility at any time while the customer is receiving a CAP discount and may cancel participation based on ineligibility.

    If an application is denied for ineligibility, the applicant may file an appeal. The appeal must be made in writing and include supporting documentation within 30 days of the denial.

    Mail appeals to:
    San Francisco Water, Power and Sewer
    Attn: CAP Program
    525 Golden Gate Ave., 2nd Floor
    San Francisco, CA 94102

    Our communities come first. If you are behind on your bills, flexible payment plans are available for customers by calling our Customer Services at (415) 551-3000, Monday to Friday, 8am to 5pm (except holidays).