Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.

Residential Users Appeal Board

We are here to serve you, and we listen to the ideas and concerns of our citizens. Established in 1978, this group holds monthly hearings to assist with residential appeals and determinations on sewer charges.

The San Francisco Board of Supervisors established the Residential Users Appeals Board (RUAB) in 1978 to assist with the administration of the sewer service charge for residential customers. RUAB's purpose is to determine the correctness of the determination of volume of wastewater discharged to the City's sewer system for the purpose of assessing such user's sewer service charges.

Board Members
Tommy Lee
Daniel A. Sullivan
VACANT

Secretary
Diala Batshoun

Facilitator
Pauline Lloren

Hearing Schedule
Hearings are held on the fourth Friday of each month. For the month of November the hearing will be held on the third Friday and no hearing will be scheduled for the month of December. Hearings are held at SFPUC Headquarters, 525 Golden Gate Avenue, San Francisco, CA 94102. Due to COVID-19, meetings are being held virtually.

Additional Materials
Resolution No. 03-0112: Rules Providing for Appeals of the Department's Determination of Wastewater Volume for Purposes of Assessing Sewer Service Charges