Service Alerts
Your service may be interrupted for a variety of reasons. We make every effort to notify customers before interrupting service if a service outage is related to planned maintenance or improvement activities. However, emergency repairs require service to be shut off without advance notice.
SFPUC crews work tirelessly 24/7 to monitor the system and respond to water main breaks, power outages, and sewer issues regardless of weather, holiday, or time of day.
If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org.
Service interruptions are posted on Nextdoor by neighborhood.
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Water Main Break on 23rd Avenue at Lawton, 9/30/24
Update: September 30, 2024 noon. SFPUC crews have repaired the water main break at 23rd Avenue at Lawton.
For those in the affected area, tap water may initially appear brown due to sediment stirred up because of the break. To address that, open the cold water tap as close to your meter (the sidewalk) as possible, and let it run for 3 to 5 minutes. If it is still brown, wait one hour and repeat
For questions, please call 311.
Thank you for your patience.
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September 30, 2024, 11 am: SFPUC crews are on scene to repair a break on an eight-inch water main break at 23rd Avenue at Lawton.
Crews are digging to identify and repair leak. Water service is affected to the following streets to repair the main:
- Lawton between 22nd Avenue to 25th Avenue
- 23rd Avenue between Lawton and Moraga
- 24th Avenue between Kirkham and Lawton/Moraga
- 25th Avenue between Kirkham and Lawton/ Moraga
We will post updates as we receive them. If you have questions, please call 311.
Thank you for your patience.
Water Main Breaks
SFPUC operates and maintains 1,200 miles of water pipelines also called water mains in San Francisco. Approximately 20% of San Francisco’s water pipes are about 100 years old. Although we have an active program to replace aging and vulnerable water mains each year, we are not able to prevent all water main breaks. On average, there are between 100 to 200 water main breaks in our system per year. Learn more about water main breaks.
During a water main break, customers near the break may experience temporary changes to their water such as discolored water. Open the cold water tap as close to your meter (the sidewalk) as possible, and let it run for 3 to 5 minutes. If it is still brown or milky, wait one hour and repeat. Learn more about dirty or discolored water.