Service Alerts
Your service may be interrupted for a variety of reasons. We make every effort to notify customers before interrupting service if a service outage is related to planned maintenance or improvement activities. However, emergency repairs require service to be shut off without advance notice. SFPUC crews work tirelessly 24/7 to monitor the system and respond to water main breaks, power outages, and sewer issues regardless of weather, holiday, or time of day. If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org.
Service interruptions are posted on Nextdoor by neighborhood and may be listed below.
Learn more about Water Main Breaks and Power Outages
Water Main Breaks
SFPUC operates and maintains 1,200 miles of water pipelines also called water mains in San Francisco. Approximately 20% of San Francisco’s water pipes are about 100 years old. Although we have an active program to replace aging and vulnerable water mains each year, we are not able to prevent all water main breaks. On average, there are between 100 to 200 water main breaks in our system per year. Learn more about water main breaks.
During a water main break, customers near the break may experience temporary changes to their water such as discolored water. Open the cold water tap as close to your meter (the sidewalk) as possible, and let it run for 3 to 5 minutes. If it is still brown or milky, wait one hour and repeat. Learn more about dirty or discolored water.
Power Outages
Power outages can occur for a variety of reasons – whether unplanned or planned. We recognize the inconvenience that a loss of electricity can cause. We want to make sure you are prepared in the event of a service interruption and how you can stay safe.
Learn more about power outages, including how to prepare for planned outages and what to do during an outage.
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2/16/25 Natural Gas Outage on Northwest Treasure Island
Update. 2/18/2025 10:15 am - Natural gas service has been restored.
2/17/25 5:00 pm - Investigation and leak location on the gas main serving the northwest portion of Treasure Island is ongoing. Crews must cease activity between overnight hours of 5PM and 7AM for worker site safety. Natural gas service remains temporarily interrupted overnight for customers in the northwest sector, including a majority of residential customers. Crews will be back on site continuing work at 7AM Tuesday morning. Expect traffic control through the work site along Gateview during work hours.
Thank you for your continued patience. We will share updates as more information becomes available.
2/17/25 10:10 am - Last night SFPUC crews responded to a leak on a gas main serving the northwest portion of Treasure Island. Crews turned off the main in order to make the area safe. As a result, customers located in the northwest sector of Treasure Island, including a majority of residential customers, are temporarily without natural gas service pending repair. Excavation crews and traffic control will be working at the intersection of 13th Street and Gateview. We will post updates on the timeline for repairs when it is available.
2/16/25 11:30 pm - SFPUC Crews responded to a leak on a gas main serving the northwest portion of Treasure Island. Crews turned off the main in order to make the area safe and will perform repairs in the future.
As a result, customers located approximately northwest of the intersection of 13th Street and Avenue D are temporarily without gas service. These include, but are not limited to: Gateview Ave, Mariner Drive, and Bayside Drive.
We will post updates on the timeline for repairs when it is available.
If you have questions, please call 311. Thank you for your patience.