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If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
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Resources for Customers with Overdue Bills

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SFPUC applied for and received money to pay off our customers’ unpaid water/sewer utility bills from the pandemic, thanks to the California Water and Wastewater Arrearage Payment Program. All credits were applied to accounts with eligible debt in June of 2024.

If you are behind on your bill, here are steps you can take.

  • Sign up for a payment plan: You can avoid water shut offs and liens against your property by signing up for a payment plan and making regular payments. Plans with flexible repayment timelines are available, call 415-551-3000. We are here to help.

  • Sign up to get 25%- 40% off your SFPUC water sewer bills. If your bills are too high and you have a low income, this program may be able to help, sfpuc.org/CAPwater. 
  • Apply for short term assistance from Season of Sharing: Season of Sharing helps Bay Area households who are striving to overcome an unexpected challenge. Learn more at seasonofsharing.org/get-help.