Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
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Account Services

We are here to help you.

Follow these simple steps to start or stop your service.

We make it easy to set up automatic payments, or make a payment online, by phone, or in person.

Set up and manage your online account, view rates, and learn about rebates, incentives, and assistance programs to help you save.

Policies and resources for customers at risk of shutoffs and liens due to nonpayment.