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If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
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Resources for Customers with Overdue Bills

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If you have a large balance due on your bill, here are steps you can take.

  • Sign Up For a Payment Plan: You can avoid water shut offs and liens against your property by signing up for a payment plan and making regular payments. Plans with flexible repayment timelines. You may request a payment plan online at sfpuc.gov/RequestPaymentPlan or by calling 415-554-3403. We are here to help.
  • Get a Discount on Your Bill: Customers with very low incomes may be eligible for SFPUC’s Customer Assistance Program (CAP), which provides 25%-40% off monthly water/sewer bills. Customers enrolled in CAP have a one-year grace period to get signed up for a payment plan before being subject to shutoff and property lien. Learn more and apply at: sfpuc.org/waterCAP
  • Apply for a Temporary Exemption: Customers who don’t qualify for the CAP, but make less than 80% of area median income and have extenuating circumstances may qualify for a temporary exemption from shutoff or lien proceedings for up to six months. 
  • Apply for Short Term Assistance from Season of Sharing: Season of Sharing is a charitable fund that helps Bay Area households who are striving to overcome an unexpected challenge with housing or other emergency needs.