Payment Plan
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Payment Plans
Customers may choose a payment plan to make it easier to pay their water/sewer bills. Payment plans let you spread out payments over several months, giving you more flexibility.
When enrolled in a payment plan, you will pay both your current charges (as shown on your bill) plus your payment plan amount each month. Your payment plan amount will not appear on your bill—please refer to your payment plan confirmation for the exact amount.
The payment plan only covers past due balances and does not include any future bills and must be paid separately. One late payment will cancel your payment plan. This can be avoided by contacting us before the payment date. An alternative payment plan can be made.
Customers interested in enrolling in a payment plan can complete the online form:
Customers can also call 415-554-3403 to set up a payment plan. When calling, please be prepared to provide this information:
- SFPUC account number
- Account holder's name
- Account holder’s phone number
- Service address (Street, City, State ZIP)
- Mailing address if different (Street, City, State ZIP)
- Number of months requested for the payment plan
- Preferred payment method
A customer service agent may need to contact you with questions, so please be prepared to answer phone calls from unknown numbers to ensure timely assistance.
Once you provide this information, you will be sent a confirmation of your payment plan within 1 - 2 weeks.
Payment Methods
We accept several payment method options for your convenience, including online, by phone, by mail, or in-person. Learn more about payment methods and options accepted.
Delayed Bills
A technical problem led to a number of customers not receiving a water and sewer bill for some months. The problem arose with certain transponders on water meters. The water meters were accurately reading water usage, but the transponders were not sending that data electronically to our billing system. This resulted in some customers not receiving a bill for a period of time, even though they were still receiving water and sewer service.
We apologize to these customers for any difficulty this may have caused. We’re working quickly to repair the faulty transponders and address billing issues for affected customers. Additionally, we are performing an internal review to ensure this does not happen again.
Delayed Water and Sewer Bills Frequently Asked Questions
Updated Bills
Affected customers are being sent updated bills for the amount due for the services received. Customers are not being charged for repairs. However, customers are responsible for unpaid water and sewer services they received.
Some affected customers will receive an updated bill right away. Others will receive it later. Some bills will be estimated based on previous usage, which may result in billing reconciliation later.
Updated bills may reflect estimated usage if a meter reading is not available, and billing corrections may be performed at a later date. We understand it may be challenging to pay the full amount at once. We are flexible.
A Note About Electronic Payments for Customers with Delayed Bills
Direct Payment Service
If customers are enrolled in recurring payments through the Direct Payment automatic payment service, we will cancel future withdrawal for that service to prevent any inconvenience that debiting the full amount might cause. Customers can choose the payment method they prefer going forward.
To avoid a single large payment from impacting your bank account balance, we encourage you to temporarily stop or update your recurring payment.
If you signed up for electronic bill payment through the SFPUC MyAccount web portal, log in to myaccount-water.sfpuc.org and change your instructions under the Bill Payment tab to avoid a single large payment from impacting your bank account balance.
Private Financial Institution
Customers signed up for recurring payments through their financial institution should make changes through that institution to prevent a single large payment from impacting their bank account.
Need Further Assistance?
Have your account number ready. Your account number is located at the top of your bill.
Email: paymentplan@sfwater.org
General Resources to Save Money or Pay Your Utility Bill
The SFPUC has bill saving programs for customers to save water and money on their bill, including water conservation tips, rebates, incentives, grants, and more.
If you are a person living on a low income, you may be eligible to receive a 25% to 40% discount on your water and sewer bill. You can apply online for our Customer Assistance Program at sfpuc.gov/CAPwater.