Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
San Francisco, CA – With Bay Area residents spending more time at home as a result of shelter-in-place orders, residential customers are increasing their water usage at a time when satisfaction with the San Francisco Public Utilities Commission’s (SFPUC) water quality continues to improve significantly. Concerns about the SFPUC’s water quality decreased by 32 percent in 2019 when compared to 2018, according to the agency’s Water Quality Division 2019 Complaint Report. The significant drop in issues raised can be attributed to the SFPUC’s implementation of new taste and odor monitoring
Equipment to limit outages and improve repair times currently being installed while work starts on long-term solution to replace Treasure and Yerba Buena Islands’ switchgear San Francisco, CA —The San Francisco Public Utilities Commission (SFPUC) and the Treasure Island Development Authority (TIDA) are embarking on a series of near-term infrastructure improvements to increase power reliability on Treasure Island. Last month, the SFPUC completed the installation of new reclosers. These devices can prevent prolonged outages caused by temporary events such as bird strikes or fallen tree limbs