Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
The Urban Water Management Planning Act (Water Code Section 10610-10657) requires urban water suppliers to update their Urban Water Management Plan (UWMP) and submit the completed plan to the California Department of Water Resources (DWR) every 5 years. The City and County of San Francisco adopted its 2020 UWMP, including the 2020 Water Shortage Contingency Plan, on June 11, 2021. The UWMP provides an overview of our water deliveries and uses, water supply sources, and water conservation programs. It also includes discussions on supply and demand projections over a 25-year planning horizon
Each year, the Water Resources Division issues an annual report on local water supply and water conservation program achievements for the previous fiscal year. The reports present a high-level snapshot of SFPUC water sources and uses; a description of water conservation assistance provided to customers; and local water supply program achievements in groundwater, recycled water and non-potable water reuse. SFPUC Water Resources 2022-23 Annual Report SFPUC Water Resources 2021-22 Annual Report SFPUC Water Resources 2020-21 Annual Report SFPUC Water Resources 2019-20 Annual Report SFPUC Water
Agendas 2024 Minutes 2024 January 9 January 9 Special Budget Meeting Notice January 22 Special Budget Meeting #1 January 22 January 23 January 23 January 26 Special Budget Meeting #2 January 26 January 29 Special Budget Meeting #3 January 29 February 2 Special Budget Meeting #4 February 2 February 13 February 13 February 27 February 27 March 12 March 12 March 26 Public Hearing Notice March 26 April 9 Public Hearing Notice Public Hearing Notice April 9 April 23 Public Hearing Notice April 23 May 14 Public Hearing Notice May 14 May 28 Public Hearing Notice May 28 June 11 June 11 June 20 Special
On November 5, 2002, the voters of San Francisco adopted Proposition P , an ordinance that established the "Public Utilities Revenue Bond Oversight Committee" (Committee). The ordinance, which has been incorporated into the San Francisco Administrative Code as Chapter 5, Article V, Sections 5A.30 – 5A.36 , set forth the authority, duties and responsibilities of the Committee, and established qualifications for Committee membership and related provisions. 2024 Meeting Agendas 2024 Meeting Minutes September 9 August 13 August 13 June 11 (cancelled) May 14 May 14 April 9 April 9 March 12 March 12
The Hetch Hetchy Power System is good for customers, the City, and the planet. The electricity is cost-effective and 100% greenhouse gas-free, helping the City’s fiscal bottom line, combating climate change, and protecting public health. We own and operate all aspects of the Hetch Hetchy Power system: 385 MW of greenhouse gas-free hydroelectric generation capacity 8.5 MW of solar generation capacity 160 miles of clean energy transmission lines from Yosemite to the Bay Area View our 2022 Product Content Label to better understand what type of energy we generate and where it comes from. (See
Following an earthquake, the San Francisco Emergency Firefighting Water System is vital for protecting against the loss of life, as well as the loss of homes and businesses by providing an additional layer of fire protection. The system is also used throughout the year for the suppression of multiple-alarm fires. The system delivers water at high pressure and includes two pump stations, two storage tanks, one reservoir, and approximately 135 miles of pipes. The system includes 52 suction connections along the northeastern waterfront, which allow fire engines to pump water from San Francisco
Have your account number ready. Your account number is located at the top of your bill. Customer Service 525 Golden Gate Avenue (at Polk St.) San Francisco, CA 94102 customerservice@sfwater.org (415) 551-3000; FAX (415) 551-3050 In-Person Onsite Hours at our building at 525 Golden Gate Avenue is 10am to 2pm, Monday to Friday, excluding legal holidays. Customer Service Phone & Email Assistance : 9am to 4pm, Monday to Friday, excluding legal holidays. Hetch Hetchy Power Customer Service/Billing: (415) 551-4720; csbretailservices@sfwater.org Hours: Monday – Friday, 8 a.m. to 5 p.m. CleanPowerSF
We are here to serve you, and we work to ensure you are informed of our plans and projects. See below for the latest updates. Public Meetings We’re committed to transparency and public engagement with our customers and community stakeholders. Visit our Boards, Commissions and Committee s page for more information. Notice of Rebates and Incentives For a list of rebates and incentives that you may qualify for, please visit Sign Up For Savings (SFPUC water and sewer customers), Customer Programs (Hetch Hetchy Power customers) and Customer Resources (CleanPowerSF customers) webpages. Notice of
We’re committed to being a good neighbor in the communities where we operate and provide services. Our Agency offers 15-25 Project Learning Grants (PLGs) for $15,000-$25,000 to local nonprofits to fund projects providing youth and young adults from underserved communities with educational and employment programs. These grants support projects that increase the understanding of water, power and sewer services while fostering the next generation of environmental stewards. As a result, community organizations and local nonprofits are able to provide 600+ youth each year with summer and after
California Public Utilities Code (PUC) section 8387 requires that the SFPUC maintain and operate its electrical lines and equipment “in a manner that will minimize the risk of catastrophic wildfire posed by those electrical lines and equipment.” Additionally, PUC § 8387 requires that the SFPUC “shall, before January 1, 2020, and annually thereafter, prepare a wildfire mitigation plan.” The objectives of the SFPUC’s Wildfire Mitigation Plan (WMP) is to: Reduce the risk of potential wildfire-causing ignitions associated with the SFPUC’s electrical infrastructure. Implement a WMP that embraces