Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
Apply Online Under the Water Wise Evaluation Program If you haven't applied for conservation assistance online before, you'll need to register first at the link above. Please be prepared with the following information: Water account number and property address Phone number and email address for the onsite contact Any water use issues: i.e. leaks, sudden increase in water use, etc. Outdoor landscaping: the approximate square footage of the irrigated landscape and whether it is watered by hand or by an irrigation system A water bill can double or even triple in the summer and early fall months
There are two ways you can receive free water-saving devices from the SFPUC. Schedule a Water-Wise Phone Consultation, during which we will provide you customized water-saving advice and determine what free water-saving devices would work best for your property. If you are eligible for devices, we will deliver them to your property or If you own, live in, or are the water account holder for a single family or small multi-family building (under 10 dwelling units), you can pick up devices at our customer service counter at 525 Golden Gate Avenue, Monday through Friday from 10am – 2pm. Property
Please support our efforts and help to protect the San Francisco Bay and Pacific Ocean from water pollution. Top 5 Things Not to Flush Flushable wipes: The biggest headache for our wastewater treatment plants! Wipes are NOT biodegradable, and have to be manually removed from the equipment at our wastewater treatment plants and sent to the landfill. Prescription medication: Flushing prescription medicines down the toilet may not be removed during the wastewater treatment process and could heavily affect our wildlife after it is discharged into the bay and ocean. See more from SF Environment
Residential and Commercial Grease Collection Program Has Ended SFGreasecycle was developed in 2007 with the intention of diverting Fats, Oils, and Grease (FOG) from our sewer infrastructure and helping residents and restaurants with a simple and cost-effective way to dispose of their used cooking oil. The private sector has matured and is now servicing San Francisco restaurants. With the closing of the commercial program of SFGreasecycle, the San Francisco Public Utilities Commission (SFPUC) has decided to also end the residential program. We are now focusing on educating San Francisco
San Francisco is the only coastal city in California with a combined sewer system that treats both wastewater (from our toilets, sinks, and showers) and stormwater (from the rain that falls on our rooftops, driveways, and parking lots) before discharging them into the bay or ocean. Treating stormwater removes any pollutants picked up from our city surfaces, but treating wastewater is far more important. Combined sewer systems are a feature of older cities like San Francisco, whereas newer cities have municipal separate storm sewer systems (MS4) that discharge stormwater directly to receiving
Garden for the Environment (GFE) is a nationally acclaimed half-acre education and demonstration garden that supports small-scale urban ecological food production, organic gardening and composting. The garden features low-water use and climate appropriate plants, efficient irrigation and conservation-friendly design. It demonstrates best practices such as composting, planting the right plants in the right place, attracting beneficial bugs, using less-toxic products and methods, and planting native and climate appropriate plants. It is open to the public and located at 7th Avenue and Lawton
Save Water Outdoors Don't let good water go to waste! Imagine using water from your clothes washer to help grow the plants in your garden. Using graywater can reduce the amount of drinking water used for landscape irrigation and reduce water entering our sewer system. What is graywater? Graywater is water from showers, bathtubs, clothes washing machines, and bathroom sinks. It is water that contains some soap but is clean enough to water plants. For more information about graywater and its approved uses, please read our Graywater FAQ . For laundry-to-landscape (L2L) systems, only graywater
Leaks are common and can happen to anyone at any time. Many leaks can be easily repaired by customers, but they often go unnoticed. The Environmental Protection Agency estimates that the average household's leaks can waste nearly 10,000 gallons of water every year. They also estimate 10% of homes have leaks that waste 90 gallons or more per day. The SFPUC’s Leak Alert Program helps our customers find and fix leaks faster. While we provide tools and resources as a courtesy to help, it is your responsibility to find and fix leaks on your property. Where to start: Register for My Account to track