Common complaints regarding water clarity, color and/or the presence of particles may be due to several different reasons based on the following descriptive categories: Dirty/Discolored Water (Rusty, Yellow, Brown) Your water can appear dirty with particles and/or brown in color due to the presence of rust or sediment from piping materials in the water distribution or plumbing systems commonly caused by: Breaks in the water mains or hydrants High water flow situations such as system tests or maintenance, construction activities or firefighting activities Rust from plumbing in the water mains

After any extended period of closure there may be water-quality issues that emerge when you return, reopen your business and begin using water again. On March 16, 2020 the City and County of San Francisco issued a Public Health Order requiring that residents stay home, with the only exception being for essential needs. This order resulted in the mandatory closure of many buildings and businesses in the City. The closure of a building may result in significant reduction in water use throughout the building, that in turn may result in degradation in water quality. Water-borne bacteria may have

The San Francisco Public Utilities Commission (SFPUC) is dedicated to protecting our customers from lead in drinking water. We actively monitor for lead in drinking water. Our high-quality water meets all federal and state drinking water requirements for lead. Most lead found in drinking water comes from the corrosion of faucets, and plumbing fixtures and lead solder in the home. The SFPUC adjusts the pH of the water we deliver to prevent corrosion. This means that even if you have lead plumbing fixtures in your home or business, there is a lower likelihood of corrosion into the water. The

The Emergency Small Business/Non-Profit Customer Assistance Program has ended. The SFPUC’s Customer Assistance Program (CAP) offers a 25% discount on water and wastewater bills to eligible customers. If you are a person living on a low income and you pay a SFPUC water and sewer bill, you may be eligible to receive this discount .

Our temporary, Emergency Customer Assistance Program has ended, March 31, 2022. The SFPUC’s Customer Assistance Program (CAP) offers a 25% discount on water and wastewater bills to eligible customers. If you are a person living on a low income and you pay a SFPUC water and sewer bill, you may be eligible to receive this discount .

Does your redevelopment, new build, or remodel project need new water service? A Water Service Installation Request Application must be submitted for any modifications to or requests for new water service facilities. Before You Visit our Office Applicants must acquire all San Francisco Department of Building Inspection (DBI) and San Francisco Fire Department (SFFD) permits and approvals necessary before applying for services with the SFPUC New Installations Unit. DBI approval includes receipt of all SFPUC Water and Wastewater Capacity Charge payments due. Applicants applying for a site permit

We are committed to providing transparent and clear information regarding your water and sewer bill. When you receive your bill, it’s easy to spot the amount due, but what about the other numbers? Here’s a How-To bill guide to make sense of the readings, charges, and more. Bill Guide . Learn more about viewing and paying your water and sewer or Hetch Hetchy power bill online . Need Further Assistance? Have your account number ready. Your account number is located at the top of your bill. Water and Sewer Bill Please contact Customer Service by email at customerservice@sfwater.org or by phone at

Meter transmission units are now in place for nearly all of San Francisco’s 178,000 water accounts. This technology transmits hourly water use data to our billing system by wireless network. For properties with meter transmission units installed, customers now have easy online access to bill and water use information with our customer website, My Account . Registered My Account users can also download detailed daily and monthly water use reports. this accurate frequent water usage information allows you to monitor use and identify possible leaks faster that was possible with the previously

What is a composting toilet? A composting toilet, also known as a dry toilet or waterless toilet, collects liquid and solid human waste and processes it into compost (fertilizer) which can be used for landscaping or disposed of at a wastewater treatment plant. This is what differentiates a composting toilet from a traditional outhouse, which is simply a protective structure built over a hole or pit. The improper installation and use of a composting toilet may negatively impact public health. Additionally, please note that improper handling and use of compost may have serious public health

We are committed to keeping your bill affordable. We maintain a complex system that provides water, power, and sewer service to you 24 hours a day, 7 days a week. Your rates fund these critical services as well as system upgrades and maintenance. Our city-appointed Rate Fairness Board reviews all proposed rate changes and holds public meetings to keep you informed. See the links below for a compilation of the rates schedules and fees charged to customers of the SFPUC. 2024-25 Rates Schedules & Fees for Water and Sewer Service 2024-25 Rates Schedules & Fees for Hetch Hetchy Power and