Customer Service Rep with Customers

Accessibility

Our mission is to provide our customers with high quality, efficient and reliable water, power, and sewer services in a manner that is inclusive of environmental and community interests, and that sustains the resources entrusted to our care.  The San Francisco Public Utilities Commission is committed to making our programs and facilities accessible to all.  If you believe you have been excluded from, denied the benefit of, or been subjected to discrimination due to your disability at any SFPUC location please let us know by using one of the options below.

When reporting a complaint, please do your best to include as much information as possible about the incident. SFPUC staff will investigate your complaint and get back to you within 30 days. Please make sure to include your contact information when filing a complaint, if there is no contact information provided, we will not be able to respond to your complaint.

Language Access Policy

The SFPUC recognizes the importance of effective and accurate communication to customers and ratepayers. Our Language Access policy is consistent with the federal and state guidelines and in compliance with San Francisco Administrative Code, Chapter 91, Language Access Ordinance (LAO). Learn about how the SFPUC meets the needs of San Franciscans with limited English skills.