The SFPUC’s Civic Center Sustainable Utilities District Plan incorporates the following objectives for San Francisco’s Civic Center: Reduce water use and increase water efficiency Manage stormwater using green infrastructure Reduce energy use and generate renewable energy Transform the neighborhood into a vibrant, active, safe area for the public to enjoy Incorporate community gathering spaces while honoring the historic context of a National Resource Historic District Educate the public about sustainability Create public assets for future generations Civic Center Sustainable Utilities

This plan is a living document that will be reviewed and revised as we move into implementation in coordination with our employees, our stakeholders and our Executive Team. In order to achieve our vision and operationalize our mission, the SFPUC Strategic Planning Steering Committee identified six goals within the following areas: Reliable Service and Assets Organizational Excellence Effective Workforce Financial Sustainability Stakeholder and Community Interest Environmental Stewardship Each goal is led by Goal Champions from our Executive Team. While these goals and objectives do not

Each year, the SFPUC Financial Services staff seeks Commission adoption of the Charter-mandated Financial Plan for the 10-year planning horizon. This rolling 10-year plan is required by Charter Section 8B.123 and is revised annually as a part of the budget process. It serves as a multi-year financial planning tool. The purpose of the plan is to estimate revenue and expenditure data in the form of annual revenue requirements, which are indications of future average rate changes. The financial ratios are indications the enterprise is projected to have sufficient resources to achieve adequate

Most of San Francisco is served by a combined storm sewer system, where stormwater, along with residential and commercial sewage, is directed to treatment plants prior to being released to the San Francisco Bay or Pacific Ocean. There are, however, some areas in San Francisco that are served by a separate storm sewer. In these areas, stormwater that goes into street storm drains flows directly to receiving water bodies, such as the Bay, Ocean or local lakes. We have developed a Stormwater Management Plan (SWMP) to manage stormwater in those areas of the City that are served by separate storm

The SFPUC Framework for Land Management and Use (Framework) was developed for the Commission’s consideration. The Commission has established a number of land management policies (e.g. Alameda and Peninsula Watershed Management Plans), and nothing in the Framework is intended to amend or revise those policies currently in place. The focus of the Framework document is to affirm and identify general principles and/or considerations for the SFPUC in the management of real estate assets in three key areas for lands not otherwise subject to specific policy guidance: Leases or permits for secondary

The San Francisco Public Utilities Commission affirms and commits to the goals of environmental justice to prevent, mitigate, and lessen disproportionate environmental impacts of its activities on communities in all SFPUC service areas and to ensure that public benefits are shared across all communities. Environmental Justice Policy - October 2009

OneWater SF Vision The SFPUC has adopted a truly innovative approach to making the most of our limited water, energy, financial, and human resources through OneWaterSF. The term “one water” has been used throughout the water industry for several years and is defined by the Water Research Foundation as “an integrated planning and implementation approach to managing finite water resources for long-term resiliency and reliability, meeting both community and ecosystem needs.” At the SFPUC we’re doing “one water” a little differently than many utilities. We define resources broadly to include water

The SFPUC recognizes the importance of effective and accurate communication to customers and ratepayers. It is our policy to provide Limited English Proficient (LEP) San Francisco residents with timely and effective access to agency services and programs. LEP refers to those people who have a limited ability to read, speak, write or understand English. All LEP ratepayers conducting business with or receiving services from the SFPUC will be provided free interpretive services by bilingual staff or through one of our translation consultants. Our Language Access policy is consistent with the

The San Francisco Public Utilities Commission affirms and commits to the goal of developing an inclusive and comprehensive community benefits program to better serve and foster partnership with communities in all SFPUC service areas and to ensure that public benefits are shared across all communities. The SFPUC acknowledges its responsibility to develop a community benefits program that is intentional in its participation and support programs and projects that are designed to benefit the community, is centrally coordinated within the SFPUC, applies to all of SFPUC's operations and its