Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
In Part Two of Navigating Through Uncharted Waters, we caught up with Peter Ng, a Wastewater Technician who continues to help get wastewater samples for COVID research. At the beginning of the pandemic, Ng was tapped to become a Disaster Service Worker for the City and County of San Francisco, helping to deliver food to vulnerable populations, as well as being a translator to senior citizens. As Ng explains, this was something he was always meant to do. Ng was deployed to support San Francisco’s COVID response as a Disaster Service Worker, part of the responsibility of being an employee for
Teaching is a calling for Najla Farzana. She takes every opportunity to expand her knowledge and help others do so as well. As a training officer in Moccasin, she develops and delivers employee training and supports the health and safety team. Before joining the SFPUC in 2019, Farzana lived a life only a few can imagine. She was born and raised in a different society. Her unique experiences of working in post conflict and multicultural environments have given her the skills to be an effective teacher and trainer. Living in Two Worlds Farzana was born in Afghanistan, a country that has
As a young girl growing up in Venezuela, Nohemy Revilla loved numbers. While she was in school, her parents — a Chemist and a Chemical Engineer — encouraged her to pursue a life of science. During her Junior and Senior high school years, students had to choose either a year studying Humanities or Science. “I easily chose Science,” she laughs. After earning a bachelor’s degree in Chemical Engineering in Venezuela, Revilla decided to seek a different path. She moved to California to complete a Master’s Degree in Environmental Engineering at San Jose State University. While earning her degree
SAN FRANCISCO --The San Francisco Public Utilities Commission (SFPUC) has secured $10.9 million in federal and state funding to help customers pay off past due utility bills that accrued during the pandemic, including $7.3 million for water debt and $1.2 million for Hetch Hetchy Power debt. Customers will begin seeing credits on their bills in the coming weeks. The amount will vary based on individual past due amounts. The SFPUC also secured an additional $2.4 million in debt relief for CleanPowerSF customers. CleanPowerSF customers enjoy clean power procured by the SFPUC but continue to pay
Interested in learning about how the SFPUC has responded to and worked to recover from the COVID-19 pandemic – all while ensuring the delivery of essential, reliable, and affordable water, power, and wastewater services 24/7? Check out the SFPUC’s latest Popular Financial Annual Report for fiscal year 2021. Every year since 2009, the Government Finance Officers Association has recognized the SFPUC for its Outstanding Achievement in Popular Annual Financial Reporting. The report provides a snapshot not just of the agency’s financial health, but of the countless contributions of SFPUC employees