Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.

Agency Strategic Plan

2020 Strategic Plan cover page

This plan is a living document that will be reviewed and revised as we move into implementation in coordination with our employees, our stakeholders and our Executive Team. In order to achieve our vision and operationalize our mission, the SFPUC Strategic Planning Steering Committee identified six goals within the following areas:

  1. Reliable Service and Assets
  2. Organizational Excellence
  3. Effective Workforce
  4. Financial Sustainability
  5. Stakeholder and Community Interest
  6. Environmental Stewardship

Each goal is led by Goal Champions from our Executive Team. While these goals and objectives do not encompass all of the SFPUC’s work, they represent our organizational priorities for the next 3-5 years. The objectives listed under each goal are strategies designed to support the achievement of the overall goal.

2020 Agency Strategic Plan