Free Toilet Program (Plumbing Fixture Replacement Program)
The PREP program is currently closed to new applicants.
If you already applied, please refer to your case number when contacting our plumbing contractor.
Questions about your installation appointment? Please contact the SFPUC's plumbing contractor, Bottom Line Utility Solutions (BLUS) at 800-597-2835 or customerservice@blusinc.com.
Questions about your pre-inspection appointment? Email the SFPUC Water Conservation Section at waterconservation@sfwater.org or call us at 415-551-4730.
Please reschedule any in-person appointments if you or members of your household are sick.
Program Terms and Conditions (Español | 中文)
Last Updated March 7, 2025