Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
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Contact Us

Have your account number ready. Your account number is located at the top of your bill.

Customer Service

525 Golden Gate Avenue (at Polk St.)
San Francisco, CA 94102
customerservice@sfwater.org
(415) 551-3000; FAX (415) 551-3050

In-Person Hours: Customer Service is located at 525 Golden Gate Avenue on the first floor. Hours are from 10am to 2pm, Monday to Friday, excluding legal holidays.

Customer Service Phone & Email Assistance: 9am to 4pm, Monday to Friday, excluding legal holidays.

Payment Methods: In-person, online, mail and phone payment methods for are available for your convenience. Customers interested in enrolling in a payment plan for water and sewer services can complete the online payment plan request form.

Hetch Hetchy Power

Customer Service/Billing: (415) 551-4720; csbretailservices@sfwater.org
Hours: Monday – Friday, 8 am to 5 pm

CleanPowerSF Call Center

Customer Service/Billing: (415) 554-0773; cleanpowersf@sfwater.org
Hours: Monday – Friday, 8 am to 5 pm
Automated Call Center Service Available 24/7.

Other Important Numbers

  • Human Resource Services (415) 554-1670
  • General and Media Inquiries (415) 554-3289
  • TDD Hearing/Speech Impaired (415) 554-1672

Utility Information Request – Water Lines
Properties within the City and County of San Francisco

If you are looking for documents containing water line information in front of your development, or in front of property for your development project, please complete an application and confidentiality form found at sfpuc.gov/waterline.

Public Records Requests

Online requests: sanfrancisco.nextrequest.com
By Phone: (628) 246-1372

Note to Requestors: Due to the COVID-19 pandemic, the Mayor has issued supplementary orders suspending select provisions of the Sunshine Ordinance which will affect how soon you may receive responsive documents. This memo provides details.

We have structured our process for responding to public records requests in accordance with the California Public Records Act (California Govt. Code § 6250 et seq) and the San Francisco Sunshine Ordinance (Chapter 67 of the San Francisco Administrative Code) which requires all agencies and boards and commissions created by the City Charter or by Ordinance or Resolution passed by the Board of Supervisors to make City agency records available to the public.

More information about the Sunshine Ordinance public records request process is available through the San Francisco Sunshine Ordinance Task Force and the City Attorney’s Office.